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Tap to Pay

Accept contactless payments in the Zempler app

Take contactless payments with just your phone

In partnership with Stripe, Zempler business account customers can now accept contactless payments directly in the Zempler app. All you need is your phone, and you're ready to start taking payments anywhere. 

Simple setup, no hardware

Start accepting contactless payments straight from your smartphone, no card readers or additional hardware needed. With quick setup and lower costs, getting started couldn’t be easier.

Take payments wherever you do business

From markets and pop-ups to on-site jobs and in-store sales, take payments wherever you are. Stay flexible, reach more customers, and capture every sales opportunity.

Secure checkout every time

Keep payments fast and frictionless with contactless technology. Built-in security ensures every transaction is protected, helping your customers pay with confidence.

Who can use Tap to Pay?

Tap to Pay is available for free to all Zempler Bank business account customers in-app.

How to set up Tap to Pay

  1. Log in to the Zempler app and go to Pay > Get paid > Take a card payment

  2. The first time you do this, you’ll be redirected to Stripe within the app, to complete set up.

  3. Once Stripe has been linked with your Zempler account, you can take your first contactless payment. Enter the payment amount and prompt the customer to tap their card or device.

  4. The payment will load and show as ‘Done’. It may ask the customer to enter a PIN if the amount is above £100.

  5. On the ‘Payment complete’ page, you’ll have the option to share a receipt with your customer.

  6. Payouts to your Zempler account are set to be processed automatically (minimum amount £1). Your waiting period for your first payout from Stripe is typically seven working days (up to 14). For subsequent payments, you should receive the money within three working days.   

"I'm so surprised - I can't imagine a better way to take payments"

Oleh Matviishyn - Director at MO Power LTD

London, UK

A person using their mobile device to accept a contactless payment from another mobile device

Your questions, answered

  • To refund a customer, visit the Payments overview page in your Stripe account. To do this, log in to the Zempler app and go to Pay > Get Paid > Manage card payments > Transactions

    Steps to refund a customer

    For any other queries relating to refunds, see the Stripe support page.

  • Once the customer has tapped to pay and the payment has gone through, a ‘payment complete’ screen will appear on your phone.

    Tap the button ‘Share receipt’. This will open up a QR code that your customer can scan, taking them to a Stripe URL with the receipt.

    Alternatively, tap on ‘Share another way’ underneath the QR code, where you can share the receipt via email, text message, or other phone apps such as WhatsApp.

    Zempler App - Scan to get your receipt
  • Zempler don’t charge any fees for accepting payments through Stripe.

    You’ll only pay the Stripe transaction fees shown in your Stripe account.

    View Stripes transaction fees

    • Standard UK contactless limits apply.
    • For higher amounts, customers may be prompted to enter their PIN.
  • To see all of your transactions that have taken place, go to the ‘Payments’ page in your Stripe account. To do this, log in to the Zempler app and go to Pay > Get Paid > Manage card payments > Transactions

  • Business customers need the latest Zempler app with:

    ·       iPhone XS or newer with iOS 16.7+

    ·       Android 11+ with NFC technology

My question isn't answered

See our full list of Tap to Pay FAQs

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Terms and Conditions apply, including applicants being resident in the UK & aged 18+ and, if relevant, businesses being based in the UK. 

For full website terms including information on Zempler Bank, Mastercard and use of trademarks, please see our full legal disclosures at https://www.zemplerbank.com/legal/. Zempler Bank Limited (“Zempler Bank”) is registered in England and Wales at Cottons Centre, Cottons Lane, London SE1 2QG (No.04947027). Zempler Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Firm Reference Number 671140. 

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